Team & collaboration
Understand the three collaboration roles
GetPulseCheck recommends a deliberately small roster so incident response stays grounded. Three roles cover the first collaboration layer the dashboard needs; the Team workspace teaches this model even before team management is enabled.
The three roles
- Service owner. The responder closest to the monitors, dependencies, and recent deploys tied to the service that is failing. They acknowledge first and drive diagnosis.
- Backup reviewer. Provides confirmation, investigates adjacent monitors, and keeps the primary owner from operating alone when impact grows.
- Public communicator. Translates internal incident stages into clear customer updates on the status page and in stakeholder reports, so customers receive one consistent narrative.
When each role engages
- The service owner engages first — they already know the service, its dependencies, and the recent deploy history.
- The backup reviewer widens coverage once Ashburn, San Jose, Stockholm, or Tokyo confirm the incident is more than local noise.
- The public communicator owns external updates from the first customer-facing message through resolution.
The dashboard frames this as a tiered escalation model with regional handoff across four probe cities. Pair the roster with an escalation policy so each tier reaches the right responder on a schedule.